Audio Controller on iPad Appearing as Black Rectangle
May 5, 2017 12:00 AM
I am on Lectora 17.0.2. When I publish a course with audio controllers, the controllers appear fine on a computer, but on the iPad the controller appears as a black rectangle, so there is no play button to start to the audio and the audio won't play.
I recently upgraded to 17.0.2 and this is the first I've published a course with audio since the upgrade.
Thanks!
Discussion (7)
Are you using a custom player or one of the defaults? What is file type the video? Can you share the files so I can help you test?
I am using a default player. It is all the audio files, not video, and they are .mp4s. I've attached the published zip file. Thank you!
Sorry - I meant to say the audio files are .mp3s. :-)
I was able to duplicate the issue. Since you've got a Support ticket open I'm going to recommend that you continue to work with them directly. More troubleshooting will probably be in order to resolve the issue.
It is through our LMS (Cornerstone). Also, I upgraded to version 17.0.3 yesterday and I'm stilling having the same issue.
Thank you!
I'm going to download the files and see if I can repeat the issue. When your viewing the course on the Ipad where is it coming from? Your LMS/SCORM or website/HTML or maybe ReviewLink?
Thank you for your time. I just heard back from Support and they said this is a bug/defect and is now in Development QA but at this time there is no ETA. Thanks again.
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