Stuff that no longer works with the new version of Lectora

I did the zoom. Everything looks the same.

Hope you guys are reporting all this to support.

Hi Everyone,

Not too sure if its me, but creating a hyperlink to a web address does not work. When I tried, creating a "Go to web address" after I select that, the popup goes back to the "Add Hyperlink" popup like if I never did anything at all. I tried a bunch of things including, setting the hyperlink to "Exit Title/Close Window" and even this does not work. So it seems to me, that any new hyperlinks can not be created with v11.

Can someone please verify?

Thanks in advance.

-k

ps. I find this amusing, when compiling to SCORM, under the HTML Options tab, in the middle it says "Create ALT tags for images and buttor".

@benpitman 49093 wrote:

Working fine here.

Is it just my installation that is bad??

Here are my steps for creating a hyperlink from scratch:

1)Create a new title from scratch

2)Create a newText box with the contents of "This is my new hyperlink"

3)Click outside of the text box to save it

4)Click text box once to select, and then double click to start the curser to select the all the text

5)Right mouse click and then select Add Hyperlink

6)Click on the Green Square Button to create a new hyperlink

7)Change the default setting of"Go to" to the one of "Go to web address"

8)As soon as "Go to web address" is selected, I would of imagined that it would allow me to enter in a URL but it does not. After I select the "Go to web address", it goes back to what looks like step 6. If I click on that Green Square Button again, Lectora v11 "forgot" that I changed it to "Go to web address"

What am I doing wrong or is there something wrong with my v11 install?

Thanks in advance.

-kelly

Working fine here.

I have been having trouble with my course development lately...

When building titles in Lectora-11, I was finding that a number of features which worked in earlier versions seemed to have stopped working here...

I sent a sample title to the tech support folks and received this response:

"Make sure that you are testing this when it is uploaded to a web server. When previewing on your local machine, many actions will not work properly unless uploaded to a web server."

The way I read this, it means that I can no longer reliably test functionality on my local machine, even simple things like attaching actions to play sound files to buttons do not work consistently on the local machine in html ... this will slow development time down considerably.

@lauram 49128 wrote:

Hi Kelly,

The presence of the "Green Square Button" indicates to me that your computer's display is magnified to 125% or 150%. When that happens, this causes the text on the Hyperlink dialog to "shrink". The hyperlink dialog should look just like the Action ribbon's Action pane. Further, when the dialog is in that "shrunken" state, it can cause problems with successfully saving changes. This is a documented bug that is currently being looked into and will be fixed, but changing the display back to 100% will solve the issues that you are encountering.

I apologize for the problems you're finding - we are reviewing all of these posts and researching your issues. To receive the best support possible, you can submit these types of bugs through our Support line. This ensures that the issue is documented and that you are contacted by someone on the Support team who can give you additional information on the problem at hand.

Thanks,

Laura

Hi Laura, thanks for the email that you sent that was forwarded to me from my account rep. I posted here to see if anyone else was experiencing the same issue. My DPI settings are set 100% and have always been. I'll change it to 150% and reboot(Win 7 needs it to apply changes), change it back to 100%, reboot and then launch Lectora v11 to see if that helps for the hyperlink box. I'll respond back later today as I have too many things going on to reboot so many times mid-day...

Thanks for your assistance.

-kelly

@kellykungfu 49151 wrote:

Hi Laura, thanks for the email that you sent that was forwarded to me from my account rep. I posted here to see if anyone else was experiencing the same issue. My DPI settings are set 100% and have always been. I'll change it to 150% and reboot(Win 7 needs it to apply changes), change it back to 100%, reboot and then launch Lectora v11 to see if that helps for the hyperlink box. I'll respond back later today as I have too many things going on to reboot so many times mid-day...

Thanks for your assistance.

-kelly

Boy, long day, was just able to reboot and verify. I changed my DPI settings from 100% to 150%, rebooted and of course all my desktop icons are all over the place now and really big. I then changed it from 150% back to 100% and did another reboot. Now when I go back to Lectora v11 and go to the hyperlinks, all is well now. Before, when I selected "Go to Web Address" it didn't do anything or give me a field to enter in the URL. Now, I'm able to do so.

Thanks Laura!

-kelly

@rwalters 49288 wrote:

I've been using the "knowledge check" quiz I found in the online Lectora library for a few modules. This worked great in Lectora X. I published in Lectora 11 and had the issue with my multiple choice question not working. I'm not sure when the knowledge check stopped working, but now that I've republished in Lectora X, it no longer displays whether an answer is correct or not. I am at the point where I think I should just never use Lectora 11 as I will take the blame for things not working. I'm not going to screw up my job because Trivantis didn't make sure Lectora X titles would work correctly in Lectora 11 before releasing it. This is too bad since we pay a lot of money for the maintenance plan.

I just imported the Knowledge Check online library object and it is working fine for me in v11. However, I'm not sure I would use it in a title. Way too many objects and actions to accomplish a simple task. I would just use a Multiple Choice question, enable feedback, and set the Feedback option to "Immediate". To replicate the original item, I put one "Feedback Text" block on the page and set the correct and incorrect feedback actions to "Change Contents" of the Feedback Text to the appropriate message.

Daryl Fleary

Lectora Product Management

I have not had these problems. I have installed Lectora 11 and still have X and 9 around. I use different folder names when I install them to keep things straight.

If you want, zip up the problem pages and send. Be glad to take a look.

Yes. I have had that exact thing happen.

I can't replicate it but I have reported it to support. You should too.

Like you do for most software. You go to their website and hunt for support. You can also open Lectora > File ribbon > Contact Us at the bottom.

No, there does not appear to be a way. And that is the LEAST of your worries. The Delete box is also gone which means even if you go into the Resource Manager and remove them, they are still out there in your media and images folders. They do NOT get deleted. The only way right now is to first remove them using the Resource Manager, then File > Export > Zip, delete your images and media folders, open the zip file and copy them from there back into Windows. A real big pain!

The issue you are experiencing is due to a line of code that was added for IE7 in v11.2. For some reason, this is affecting some, but not all, users regardless of the version and build of IE they are using. Attached is a revised version of the file trivantis-inline.js. Replace your existing file with this one in your published content and see if that resolves the issue for you. If it does, you can simply do the same for all the existing courses that are experiencing this issue. If you don't want to manually replace this file each time you publish out, go into the directory where you have Lectora installed, move the trivantis-inline.js file from the Support Files folder into the root directory where Lectora is installed and then place the revised trivantis-inline.js file into the Support Files folder. Then, each time you publish out, it will use the new file automatically. The reason for not simply deleting the existing trivantis-inline.js file is because when we release the next update, it looks for the modification dates on existing files. Therefore, when we release the next update, you will want to delete the revised trivantis-inline.js file and move the original one from the root directory back into the Support files folder. That way, all files will get modified properly when you update. I apologize for the inconvenience and if you have any additional issues or questions, certainly let us know.

My biggest annoyance in the new version is the line spacing. It's all out of whack when published to SCORM.

I have not had such problems. Sounds like there are errors that Lectora is not catching or something else is wrong. If you want, I would be glad to take a look. Copy the folder, delete most of the content and leave the test. Open the resources manager and get rid of any unused objects. Then File tab > Export > Zip and send that to the below email addr.

What does it do when publishd to HTML on your desktop? That should be your first test as many things work differently in HTML than run mode.

When I use the question wizard to build a fill-in-the-blank question, it works fine in the preview.

When I publish it to HTML it's quite different...

When an incorrect answer is entered, the "incorrect" feedback displays (as it should). Closing the feedback screen takes me back to the question.

If I now enter the correct answer and click the "submit" button, nothing happens.

Something is squirrely here...

Zoom in onto an object. Move it a bit. Zoom out. Enjoy the result, share your findings.

:/

@benpitman 49039 wrote:

I did the zoom. Everything looks the same.

Hope you guys are reporting all this to support.

1. Create a text block, size it to 100x100, place it at x:200 y:200.

2. Zoom in 200%. Look in bottom left corner: it says 200x200 x:400 y:400. If you zoom out, it'll revert back to normal.

However...

3. While zoomed in, type "150" in the height box in bottom left corner. You think your textbox becomes 100x150? Nope, it becomes 200x150! It stays 200x150 when you zoomout. Same glitch happens when you change coordinates.

@kellykungfu 49089 wrote:

ps. I find this amusing, when compiling to SCORM, under the HTML Options tab, in the middle it says "Create ALT tags for images and buttor".

Funny! I have found some funny stuff like that in Adobe products.

Given all the trouble you've been having do you regret upgrading to version 11? What would you suggest to other Lectora users who have many files in development and old ones that may need changes? Are the new features worth it or should we wait until the first patch when hopefully these bugs will be fixed?

The issues with the hyperlinks really scare me as I have titles with numerous links to our intranet.

Thank you,

@kellykungfu 49102 wrote:

Is it just my installation that is bad??

Here are my steps for creating a hyperlink from scratch:

1)Create a new title from scratch

2)Create a newText box with the contents of "This is my new hyperlink"

3)Click outside of the text box to save it

4)Click text box once to select, and then double click to start the curser to select the all the text

5)Right mouse click and then select Add Hyperlink

6)Click on the Green Square Button to create a new hyperlink

7)Change the default setting of"Go to" to the one of "Go to web address"

8)As soon as "Go to web address" is selected, I would of imagined that it would allow me to enter in a URL but it does not. After I select the "Go to web address", it goes back to what looks like step 6. If I click on that Green Square Button again, Lectora v11 "forgot" that I changed it to "Go to web address"

What am I doing wrong or is there something wrong with my v11 install?

Thanks in advance.

-kelly

Hi Kelly,

The presence of the "Green Square Button" indicates to me that your computer's display is magnified to 125% or 150%. When that happens, this causes the text on the Hyperlink dialog to "shrink". The hyperlink dialog should look just like the Action ribbon's Action pane. Further, when the dialog is in that "shrunken" state, it can cause problems with successfully saving changes. This is a documented bug that is currently being looked into and will be fixed, but changing the display back to 100% will solve the issues that you are encountering.

I apologize for the problems you're finding - we are reviewing all of these posts and researching your issues. To receive the best support possible, you can submit these types of bugs through our Support line. This ensures that the issue is documented and that you are contacted by someone on the Support team who can give you additional information on the problem at hand.

Thanks,

Laura

Kelly,

I'm so glad to hear that the Hyperlink dialog is now displaying and functioning as expected. Of course, I apologize for the trouble you had to go through to get there. Thanks for updating and letting us know!

- Laura

I am adding this as a separate post since it's a separate issue from my last.

My quiz is riddled with bugs. A quiz that worked fine until I upgraded to v11.

Problem 1: The test works fine in edit/run mode but the published HTML version scores 0% even when all the answers are correct.

Problem 2: The test is scores 100% but shows some of my answers are wrong.

Problem 3: Drag n' Drop items are not dropping on their drop zones anymore. I click the item to drag, it drags, but it doesn't want drop into the designated area.

My external HTML that sets the properties of my course window is not functioning in v11. The obvious problem is that my window opens with at least double the height of what my code is telling it to. This code has been working fine since 2006. The code is as follows:

Bullet points inside a text box with a vertical scroll bar do not work in Lectora 11....

The bullets stayed in the same position when scrolling (somehow? never seen anything like it before).

Current solution was to open the course in Lectora X.6 and republish. Not great.

@bhphilly 49200 wrote:

I am adding this as a separate post since it's a separate issue from my last.

My quiz is riddled with bugs. A quiz that worked fine until I upgraded to v11.

Problem 1: The test works fine in edit/run mode but the published HTML version scores 0% even when all the answers are correct.

Problem 2: The test is scores 100% but shows some of my answers are wrong.

Problem 3: Drag n' Drop items are not dropping on their drop zones anymore. I click the item to drag, it drags, but it doesn't want drop into the designated area.

Hi Brian,

Would you be willing to send us your title so that we can take a closer look? Our Test department has not been successful in recreating the errors you're describing, so this would be helpful in getting to the root of the problem. You can zip your title and send it as an attachment to support@trivantis.com (place Attn: Barry Friedman in the subject line).

I apologize for the problems you're finding - we are reviewing the forum posts and researching any documented issues. To receive the best support possible in the future, you can also submit these types of bugs through our Support line. This ensures that the issue is documented and that you are contacted by someone on the Support team who can give you additional information on the problem at hand.

Thanks,

Barry

This is an issue I am having as well.

We have a range of titles with external css and js files. In development Lectora puts them into the extern folder but I note that not all the contents of this folder are published. In our case the JavaScript files were published but the css file was not. I was able resolve this by copying the file but obviously don't have to want to remember to do this all the time.

Stephen

Hi All, I started developing a course in the previous version of Lectora, have now upgraded to Lectora 11 which too be honest from an interface perspective is a lot slicker to use, particularly with MCQ’s . That said the text in my course now bears no resemblance to how it’s displayed on the screen!

It seems that the WYSIWYG aspect of Lectora 11 is non-existent. I’m using Verdana 10pt with 1.25 line spacing for readability which now looks completely unreadable when published so I’ve had to resort to increasing the line spacing. Not an issue in itself, however the increased line spacing in the Lectora editor means that for the majority of my screens the text box and text is now covering the navigation bar at the bottom of my template – published looks fine though.

I notice that another user has had the same issue and there have been some workarounds published (convert text to image and try different fonts / line spacing) however it’s now becoming a real pain as my screens in Lectora are simply not the same as the published ones.

Anyone else having problems with line-spacing?

Hi all. Still getting to grips with this latest version of Lectora and after reading other threads, something struck me about the issue I'm facing with line spacing in Lectora vs. the published version. As Lectora now publishes to HTML5 by default and we're using older browsers here (i.e 7 and i.e 8) which don't work (at all?) with HTML5 that could be where the problem lies. If so, then it looks as if the upgrade for me has turned out to be a retrograde step as I need to support these older versions of i.e. There is no hope of upgrading i.e. either as I work in the NHS and the version of the browser (at least as a default) is dictated across England.

Do I have to go back to the previous version of Lectora, or am I stuck with the new version where the pages in the editor don't look the same as when published.

Any chance of a publish to HTML 4 or 5 option??

I'm having an issue with the text style drop-down. The names of white text styles won't show up in version 10 or 11, but at least in version in version 10 they are revealed when I roll over them, but not in version 11.

@bhphilly 49351 wrote:

Hi Barry,

I discovered that the problems we are facing are related to our IE8 settings...although we do not know which settings are causing the problem. Our company recently sent an IE8 update and now we can't use the new Lectora v11.

Brian,

Sorry again that you are experiencing a problem with your title. We would still like to try to resolve your issue. Would it be possible to submit a zipped copy of the title? If you can, please send it to support to my attention, Barry Friedman. Thanks.

Hi Barry,

I discovered that the problems we are facing are related to our IE8 settings...although we do not know which settings are causing the problem. Our company recently sent an IE8 update and now we can't use the new Lectora v11.

@sholderman 49448 wrote:

Is anyone else having trouble with modifying variables in the new version?

After opening a title made in Lectora X in the new Lectora 11, all superscript texts became normal in-line texts, but smaller. Font property shows the same font. Making them superscript again has no effect.

Had to delete, re-type, re-superscript all of them one by one.

In v10, you can use all available question types for survey questions. I used Multiple choice one and opened it with v11. These questions have been converted to regular MC questions that require right answers. By looking at the options, there are 2 types: graded and ungraded (for survey). Ungraded has only short answer, eassy, and Likert. So if it's MC, it's graded. I have to switch back to v10 to do that. Is there a way to do simple ungraded MC questions in v11?

The other thing I noticed is that essay questions can be changed to fill-in-the-blank. Probably it does not allow you to change a ungraded question to graded question. Again, I have to open it with v10 to do that.

I've been tasked with checking to see how our template has been impacted by Lectora v11.

First thing I noticed is the dashed line around buttons appearing after clicking. Is this suppose to be as intended? Seems like a flaw to me.

v10 [ATTACH=CONFIG]397[/ATTACH]

v11 [ATTACH=CONFIG]398[/ATTACH]

I also noticed that a text block with a 'flat' border and scrollbar will have its background turn to black. In addition, any tables included in the text block lose their position.

v10 [ATTACH=CONFIG]399[/ATTACH]

v11 [ATTACH=CONFIG]400[/ATTACH]

Drag and Drop screens

All of our drag and drop screens seem to work but also give a javascript error:

Object doesn't support this property or method

trivantis-drag.js

[ATTACH=CONFIG]401[/ATTACH]

I suppose they will need to be rebuild as they may be impacted by changes in the v11 functionality.

Still investigating... stay tuned.

I used XML import to import questions (all questions have no feedback links). It worked perfectly in Lectora X, but now every question has "Enable Feedback" turned on if imported with Lectora 11. I have to manually uncheck each one. Without unchecking them, publishing gives error message: Action GoTo has an unresolved destination. You can still run the course without seeing any error but it would be better if the enable feedback box can be turned off.

If I import with v10 and then open the file generated with v10 with v11, then enable feedback is not turned on.

I checked the file as text and found that v11 adds the following codes even though the feedbackmethod = 0:

@tanyaseidel 49559 wrote:

You can indeed use all available question types for survey questions. The key to doing this is to ensure that the questions are on pages that are actually inside of a survey. To do this, first add a survey to your title (select Survey from the Test & Survey) ribbon. Then, select a page within the survey (or add a new page to the survey), and add your question (select a question type from the Question icon). Within the Question Creator, you'll notice that the "Correct" element of the question is disabled. You should be able to drag any existing questions into the survey too. When you choose to Edit Question (from the question's Properties ribbon), you'll be able to see that the question no longer has a correct answer designation.

Hope this helps!

That resolves my problem. I had the survey questions without any survey to enclose them. Once I have a survey, the questions do not need answers. THANKS!

Hi Andrew, unfortunately I do not have the old title any more. If I run into this again, I'll get in touch.

We have migrated a few courses over from X to 11 successfully.

@rwalters 49632 wrote:

I noticed that when I browse for an image to add to my title, it defaults to whatever folder I last browsed through with Lectora, but this is often the wrong title. In Lectora X, if I opened a title, it would default to the images within that title. Not sure if this is a setting I can change or if the program is different. It was more convenient before.

Since I have to use both versions (don't want to risk a current project created in X with the new version), I created shortcuts of both X and 11 and placed them on desktop side-by-side. I drag and drop to the version I need to use. Then, I don't care where the folder it defaults to.

@mgilbert 49626 wrote:

I all my files that I open with Lectora 11 the test "Behavior" is defaulting to "show feedback for each question". I do not want feedback. I UNCHECK - then save, when I reopen - this box is checked again. Now I get feedback pop ups on all my questions and cannot get rid of them - it puts it by default on every question. Has anyone else experienced this or am I losing it?

@rwalters 49563 wrote:

Can anyone recreate this issue? When I set a multiple response question to require all answers to be checked, it grades it as incorrect even though answered correctly. This worked fine in Lectora X but not in Lectora 11.

Edit: I figured out the problem. It's not the question type; apparently you can no longer use double quotes within an answer. Again, this was never a problem before and there are going to be instances where this is needed. I changed it to single quotes for now, but it's not really written correctly now.

I'm having the same problem, but with the apostrophe character. Answers containing an apostrophe will not get processed. Worked fine in version X. Unbelievable - Does Trivantis have a test department?!

@MNelson 50289 wrote:

Answers containing an apostrophe will not get processed.

Please be sure to download the update to 11.1. This issue, along with many others, has been resolved. You can access the release notes here: http://lectora.com/lectora-inspire-11-1-release-notes

@bhphilly 49198 wrote:

My external HTML that sets the properties of my course window is not functioning in v11. The obvious problem is that my window opens with at least double the height of what my code is telling it to. This code has been working fine since 2006. The code is as follows:

I'm having the same issue, the window opens with at least double the height of what my code is telling it to. We've been using the same external HTML code as above for years too. Did you find a solution?

@LimeandNavy 50831 wrote:

Maybe if people share other issues they are having with the Edit Feedback window (or anything in the Edit Question window) we'll get a fix and a patch for it, shortly!

Many of these issues should have been fixed with the 11.1 update. If you are already on 11.1 and you are still seeing buggy behavior, please submit these issues to Support so we can work to get them resolved for you. We certainly want to know if you're encountering problems like this!

You can check your version by going to File > Help and looking at the Product Version in the About Lectora section. You should have automatically received this update if you are current on maintenance, so be sure to contact your Account Representative if that's not the case.

@benpitman 51031 wrote:

No, there does not appear to be a way. And that is the LEAST of your worries. The Delete box is also gone which means even if you go into the Resource Manager and remove them, they are still out there in your media and images folders. They do NOT get deleted. The only way right now is to first remove them using the Resource Manager, then File > Export > Zip, delete your images and media folders, open the zip file and copy them from there back into Windows. A real big pain!

Interesting , I didn't initially notice that they had removed the delete option box on publish. That's annoying. So if you do remove it via the resources tab it's removed in the publish files but does stay in your source media/images folder.

It's interesting to note though after doing this if you then open the course again , the resource tab doesn't list the item as unused nor list it in the resources at all, even though it's still in the source folder. I guess it's reading that you did delete from the title but not from the source images folder, not very helpful.

I was able to delete the extra resource file from the source images folder by just going into the folder and hitting delete. I didn't have to do those extra steps (export/zip etc.).

I notice that Inspire 11.2 does not give the option to remove unused resources when you publish the title. I changed the preferences to "Show warnings for unused resources/variables", but this just causes the warnings to show up in the publish menu. It doesn't provide the option to delete them.

I know that I can do it manually by going to the variables tab and the resources tab, but has anyone found a way to restore the prompt on publish?

@Pixel 50676 wrote:

I'm having the same issue, the window opens with at least double the height of what my code is telling it to. We've been using the same external HTML code as above for years too. Did you find a solution?

This format works:

@marshallb13p3 51046 wrote:

Has anyone else experience the issue with question(s) disappearing after publishing to SCORM and uploading them to Saba LMS with Version 11.2?

ONLY the question(s) on the page disappear. Graphics that are included on the page are not affected.

Not only have I, but my colleague has experienced the same issue. We didn't have this issue in 11 or 11.1.

The only way I knew how to fix it was reinstall Version 11 software without updates. It fixed it.

Just installed the latest update to Inspire (11.2) to correct the line spacing issue I was experiencing with i.e.7, al was fine until I got to the questions...exactly the same problem as above...

Any help?

@KathyBrew 51058 wrote:

I'm having the same problem with SABA and 11.2 - Grrrr... but it's nice to know that I have company. I'll reinstall version 11, thanks for the information. But a solution but a work-around. I hope it does work for me.

Just tried creating a new title from scratch in 11.2 adding one MCQ...simply doesn't work when published. Thought the problem with questions not appearing may have been down to using pages that were originally created in v.10...

oh yeah, we don't use SABA we use another SCORM based LMS, so it doesn't look like that's where the fault lies either. Seems as if the code added by Trivantis to correct the line spacing issue when publishing to I.E.7 is the cause of the problem here...

@EDT 51072 wrote:

The issue you are experiencing is due to a line of code that was added for IE7 in v11.2. For some reason, this is affecting some, but not all, users regardless of the version and build of IE they are using. Attached is a revised version of the file trivantis-inline.js. Replace your existing file with this one in your published content and see if that resolves the issue for you. If it does, you can simply do the same for all the existing courses that are experiencing this issue. If you don't want to manually replace this file each time you publish out, go into the directory where you have Lectora installed, move the trivantis-inline.js file from the Support Files folder into the root directory where Lectora is installed and then place the revised trivantis-inline.js file into the Support Files folder. Then, each time you publish out, it will use the new file automatically. The reason for not simply deleting the existing trivantis-inline.js file is because when we release the next update, it looks for the modification dates on existing files. Therefore, when we release the next update, you will want to delete the revised trivantis-inline.js file and move the original one from the root directory back into the Support files folder. That way, all files will get modified properly when you update. I apologize for the inconvenience and if you have any additional issues or questions, certainly let us know.

So, what I'm reading here is that every time I allow Lectora to update I'll have to remove the file from the support files and return the old one. Is that step updates or incremental (11.3 vs. 11.2a)? Is the issue going to be resolved in later versions so we don't have to continue swapping the files?

Hi there,

Lectora 11.2a was released yesterday specifically to resolve this issue. If you haven't received the auto-update, you can check for updates by going to File > Preferences > Auto Update, and selecting "Check for Updates Now". You can also download the patch from the Lectora Downloads page on the website: http://lectora.com/e-learning-software-downloads/

This should resolve the issue with Internet Explorer and missing text elements moving forward. If you have replaced or modified any files, be sure to follow Ed's instructions. If you have any further questions or issues with 11.2a, please be sure to contact Support.

@EDT 51072 wrote:

The issue you are experiencing is due to a line of code that was added for IE7 in v11.2. For some reason, this is affecting some, but not all, users regardless of the version and build of IE they are using. Attached is a revised version of the file trivantis-inline.js. Replace your existing file with this one in your published content and see if that resolves the issue for you. If it does, you can simply do the same for all the existing courses that are experiencing this issue. If you don't want to manually replace this file each time you publish out, go into the directory where you have Lectora installed, move the trivantis-inline.js file from the Support Files folder into the root directory where Lectora is installed and then place the revised trivantis-inline.js file into the Support Files folder. Then, each time you publish out, it will use the new file automatically. The reason for not simply deleting the existing trivantis-inline.js file is because when we release the next update, it looks for the modification dates on existing files. Therefore, when we release the next update, you will want to delete the revised trivantis-inline.js file and move the original one from the root directory back into the Support files folder. That way, all files will get modified properly when you update. I apologize for the inconvenience and if you have any additional issues or questions, certainly let us know.

I appreciate the fix, really I do. In my humble opinion, though, this is no way to run a railroad. I had to come here to this forum while looking for information about another issue to hear about this? I think if it is a known issue, a little more proactive communication protocol would have been helpful. In my case it would have saved several hours of troubleshooting. Also, wouldn't it be possible to issue a patch so we don't have to go around swapping files in the inner workings of Lectora Inspire?

@lauram 51287 wrote:

Hi cswalker21,

I apologize for the frustration you've experienced as a result of this issue. Please know that the resolution Ed described above was an interim fix until we could apply a patch, which did go out 2 weeks ago. If you haven't already, please be sure to update to version 11.2a so that you can apply a permanent fix. You can access information regarding the update here: http://lectora.com/e-learning-software-downloads/.

Thanks,

Laura

Great! Thanks for the response, Laura. I will download the patch.

@Wee 51291 wrote:

Laura - I went to about Lectora, it shows v11.2 (8993). Is that the same as 11.2a?

Lectora v11.2 is not the same as 11.2a. If you are on Inspire, you should see v11.2a (9020) and Publisher will be (9019).

You'll need to run Lectora as an Administrator to automatically receive a prompt to download the update. On Windows, hold down the Shift key while right-clicking on the Lectora icon in your taskbar. This gives you an options menu. Select "Run as Administrator".

To run the update manually, you can open Lectora and go to File > Preferences > Auto Update and select "Check for Updates Now".

If you're still having issues, be sure to contact our Support team.

Hi cswalker21,

I apologize for the frustration you've experienced as a result of this issue. Please know that the resolution Ed described above was an interim fix until we could apply a patch, which did go out 2 weeks ago. If you haven't already, please be sure to update to version 11.2a so that you can apply a permanent fix. You can access information regarding the update here: http://lectora.com/e-learning-software-downloads/.

Thanks,

Laura

I just updated to version 11.2a and was testing it out. I have text objects at the title level so that they get inherited throughout the title. If I select convert to an image they do not show up in a browser, either IE7 (which our company uses) or Chrome.

@Kevin 56876 wrote:

I just updated to version 11.2a and was testing it out. I have text objects at the title level so that they get inherited throughout the title. If I select convert to an image they do not show up in a browser, either IE7 (which our company uses) or Chrome.

Tech support said the issue was that my background color was the same as my text color. This prevented the text from being rendered, even though the text sat on top of a graphic that covers the entire background. The fix is to chnage the background color, even slightly. EG. if you text and background are both white (255 255 255), change the background (which in my case is hidden behind a graphic) to 255 255 254.

@vanessa castonguay 59675 wrote:

I'm having problems with quizzes. I use version 11.3.1. Here's what's going on:

Problem 1: The test works fine in edit/run mode but the published HTML or reviewlink version scores 0% even when all the answers are correct.

Problem 2: The test is scores 100% but shows some of my answers are wrong.

Problem 3: Sometimes the score and the pass/fail status does not show up on the customized results page.

Problem 4: The status stays as Failed even when I get 100%.

Check all of your text in your questions and response options. Customized test results page will break if there are line breaks in the text, and sometimes issues if you've copied/pasted from Word and there are strange characters that show up. View the text formatting when doing this, it will make it easy to find any anomollies.

@vanessa castonguay 59675 wrote:

I'm having problems with quizzes. I use version 11.3.1. Here's what's going on:

Problem 1: The test works fine in edit/run mode but the published HTML or reviewlink version scores 0% even when all the answers are correct.

Problem 2: The test is scores 100% but shows some of my answers are wrong.

Problem 3: Sometimes the score and the pass/fail status does not show up on the customized results page.

Problem 4: The status stays as Failed even when I get 100%.

Make sure you "include title manager frame" in the publishing options. Although it can be unchecked if the test is not randomized, the test won't be processed properly without it.

Tim

Custom CSS works if I add it as an additional file, but it never needed it before. This is ridiculous as I will have to do this with every single title I have, and there are a lot.

Opening a title in Lectora 11 automatically changes the status of all chapters and pages to be included in the table of contents. I want my tests, pop-up pages and other extras hidden from the TOC, but this keeps changing back to being shown.

Edit: Actually, that only happens when I re-open in Lectora X. But I need to do this before publishing, because the last time I uploaded something published from Lectora 11, it generated nearly a thousand errors on our server.

I have noticed that buttons (including transparent) are a little "off" from the position that they should be on the screen. I had to spend a lot of time moving the buttons back to the appropriate location on the screen throughout my programs.

Really not liking that all my hidden objects default back to visible when I reopen a title.

I was able to create a hyperlink to a web address and it worked fine. It did take me awhile to realize "go to web address" was a separate thing from "go to." Such changes to basic functions is frustrating. It's like they shuffled everything just to make it look different.

As for my auto-refresh code, it is suddenly working.

Does anyone know what the autorun file is for? I noticed this new file being generated when I publish from Lectora 11. It's not in any of the titles published with the old version though.

@plc 49101 wrote:

Given all the trouble you've been having do you regret upgrading to version 11? What would you suggest to other Lectora users who have many files in development and old ones that may need changes? Are the new features worth it or should we wait until the first patch when hopefully these bugs will be fixed?

The issues with the hyperlinks really scare me as I have titles with numerous links to our intranet.

Thank you,

I'm looking forward to the answer to this as well.

When using keystroke actions, the enter key is no longer an option. It retains the action if added with Lectora X, but I can't add new actions using the enter key.

Well, I can just copy and paste the action, but it shouldn't need this workaround.

Edit: After creating part of a simulation, keystrokes apparently don't work right at all in any version. It worked on preview, but on the server, it is all wacky.

@ssneg 49037 wrote:

Zoom in onto an object. Move it a bit. Zoom out. Enjoy the result, share your findings.

:/

This was driving me nuts today. I zoomed in to better view my objects, then when I zoomed out the images remained the same size as when I was zoomed in and the alignment was all off.

This is quite frustrating too. Unable to align groups. And If you select multiple objects inside different groups, they will jump away from the original position.

I have a multiple choice question that requires more than 1 correct answer, which the new Lectora is telling users they got wrong when they got it correct. This requires them to select all possible answers. A question where only 2 of 4 are correct works fine. I republished in Lectora X and now it works correctly again. This cannot be a reasonable solution. I want to be up to date and just get used to the new version.

@cotterpin 49284 wrote:

This is an issue I am having as well.

We have a range of titles with external css and js files. In development Lectora puts them into the extern folder but I note that not all the contents of this folder are published. In our case the JavaScript files were published but the css file was not. I was able resolve this by copying the file but obviously don't have to want to remember to do this all the time.

Stephen

From the properties tab of your external html, click additional files and add the file there (even if it is already included on the properties tab). This extra step was not necessary in Lectora X.

I've been using the "knowledge check" quiz I found in the online Lectora library for a few modules. This worked great in Lectora X. I published in Lectora 11 and had the issue with my multiple choice question not working. I'm not sure when the knowledge check stopped working, but now that I've republished in Lectora X, it no longer displays whether an answer is correct or not. I am at the point where I think I should just never use Lectora 11 as I will take the blame for things not working. I'm not going to screw up my job because Trivantis didn't make sure Lectora X titles would work correctly in Lectora 11 before releasing it. This is too bad since we pay a lot of money for the maintenance plan.

@TR_GM 49247 wrote:

Bullet points inside a text box with a vertical scroll bar do not work in Lectora 11....

The bullets stayed in the same position when scrolling (somehow? never seen anything like it before).

Current solution was to open the course in Lectora X.6 and republish. Not great.

Our team has found that if you update your appearance of a text box to include the CSS code "Position:Relative" it keeps the bullets/text box matching.

@TR_GM 49247 wrote:

Bullet points inside a text box with a vertical scroll bar do not work in Lectora 11....

The bullets stayed in the same position when scrolling (somehow? never seen anything like it before).

Current solution was to open the course in Lectora X.6 and republish. Not great.

Hi TR_GM,

Would you be willing to send us your title so that we can take a closer look? Our Test department has not been successful in recreating the errors you're describing, so this would be helpful in getting to the root of the problem. You can zip your title and send it as an attachment to support@trivantis.com (place Attn: Tom Asiala in the subject line).

I apologize for the problems you're finding - we are reviewing the forum posts and researching any documented issues. To receive the best support possible in the future, you can also submit these types of bugs through our Support line. This ensures that the issue is documented and that you are contacted by someone on the Support team who can give you additional information on the problem at hand.

Thanks,

Tom

@rwalters 49073 wrote:

Really not liking that all my hidden objects default back to visible when I reopen a title.

Hi rwalters,

Would you be willing to send us your title so that we can take a closer look? Our Test department has not been successful in recreating the errors you're describing, so this would be helpful in getting to the root of the problem. You can zip your title and send it as an attachment to support@trivantis.com (place Attn: Tom Asiala in the subject line).

I apologize for the problems you're finding - we are reviewing the forum posts and researching any documented issues. To receive the best support possible in the future, you can also submit these types of bugs through our Support line. This ensures that the issue is documented and that you are contacted by someone on the Support team who can give you additional information on the problem at hand.

Thanks,

Tom

@dfleary 49293 wrote:

I just imported the Knowledge Check online library object and it is working fine for me in v11. However, I'm not sure I would use it in a title. Way too many objects and actions to accomplish a simple task. I would just use a Multiple Choice question, enable feedback, and set the Feedback option to "Immediate". To replicate the original item, I put one "Feedback Text" block on the page and set the correct and incorrect feedback actions to "Change Contents" of the Feedback Text to the appropriate message.

Daryl Fleary

Lectora Product Management

I like the knowledge check since I can have different responses to specific incorrect answers.

Question types can no longer be changed once created. I use a test template with a lot of action groups to review tests and give feedback on each page, so I cannot simply delete a question and add a new one. It will break too many actions. In Lectora X I could just copy a test into a title, then change each question type. This worked mush easier this way and preserved all my actions. I emailed support, but they're not sure if it is a bug or intentional.

I'm not sure if this is a problem with Lectora 11 or not, but...

I have three drag and drop questions on separate pages (maintenance schedule and maintenance tasks: After every Use, Monthly, Yearly. Each maintenance schedule requires different maintenance tasks.

I have a drop image, and 12 possible drag images. I've set the drop locations, being sure that the drop images are not bigger than the space I've defined them to occupy.

For example, the "After Every Use" drag and drop: 12 possible answers, and 10 of the answers are correct.

When I drag and drop the images to the correct spots I've defined, the question is not marking correct.

(I also have a custom Submit Answer button, and incorrect and correct feedback answers, based on whether the question is correct or not.)

Anyone else have problems with the drag and drop question marking the question as 'incorrect' when you KNOW it's correct?

Thanks for responding, Wee.

So, I should re-do the question, and set the drag items and drop zones one at a time, before adding any new drop zones?

Also, I've had to stop and start the question again because, after adding 6 (or so) items, it doesn't let me add any more drag items unless I close Lectora and open the program again. SO frustrating!

As a condition to advance to the next page, I'm requiring the user to click on two buttons. Each button has 2 actions. One action modifies a variable to be set equal to 1. The other action shows a box of text. Once the viewer has modified the variables to 1, he/she can advance to the next page. Otherwise, a pop up box appears stating they must participate in all interactivity before proceeding to the next page. With the new version 11, if there's more than one variable to modify, they never get modified. The user will never get to the new page. Is anyone else having trouble with modifying variables in the new version?

Also, during the installation of version 11, I went against the recommendation (a text box that popped up during install), to not keep the older version. But now that I want to go back, I cannot find the older version. It took it away anyhow! Anyone else able to keep the older version installed?

I have a group of objects that are initially hidden. A button on the page makes the group appear. So far, so good. There's a pair of buttons in the group. One button hides the group. The other button in the group advances to the next page. Neither one of them work! They are transparent buttons. Simple stuff, but no luck with version 11. Man, I sure wish'd I'd stayed with the older version until the development folks had a chance to work out all of the bugs! My life has been miserable ever since installing the new version. I specified during install to keep both versions, but it went ahead and deleted the older one! Can you believe it?!

:mad:

Has anyone out there used the design templates in V11? I noticed that Lectora v11 doesn't retain the images in the image library when using them. I have a title, and I used different templates, since they are easily changed now! I finally decided on a design template - and saved my changes and closed Lectora. When I returned to it, my template images were gone - I got the pop up box saying that the images couldn't be located and I could browse for them. Frustrating!

So, I tried a whole new title, choosing one design template (didn't change it this time) - and the same thing happened. My work around was quickly copying all of the button, top bar and bottom bar images before they "disappeared", and then when I got that pop up window, I manually added all of the pre-formatted buttons, top bar and bottom bar back in. Now they are retained. Which is a lot of work for a template, and defeats the purpose.

Has anyone else had "disappearing" template items?

Thanks - I just submitted a ticket. Haven't tried it again, but since it happened twice to me and happened at least once to you, I think it is worth looking into!

@benpitman 49479 wrote:

Yes. I have had that exact thing happen.

I can't replicate it but I have reported it to support. You should too.

Hi Ben - how do I do that? Not sure if I could replicate either, but may be able to. I have never reported a defect to Trivantis before.

Good to know that I am not alone...thought I was losing it for a second!:)

I was able to import a survey with multiple choice questions from Lectora X to Lectora 11. I can create a new survey and still have multiple choice questions. However, one thing I noticed is that it no longer gives survey questions variable names starting with "Survey_0001" but instead names the variables by starting with "Question_0001" (just like test questions). Not sure if that would be causing your problems at all.

I've noticed a number of wonky things in the new version, but this is the weirdest:

When viewing a course in CourseMill via Firefox, if I have a text box with a hyperlink, it opens in a new window; however, if I place an action on an object to open a new window, the page opens in a new tab.

This doesn't happen in IE8. It's very frustrating because the new tab brings up the window with CourseMill, essentially hiding the course, and I'm afraid the end user may not notice this and close the whole window - including CourseMill.

Anyone else notice this?

Can anyone recreate this issue? When I set a multiple response question to require all answers to be checked, it grades it as incorrect even though answered correctly. This worked fine in Lectora X but not in Lectora 11.

Edit: I figured out the problem. It's not the question type; apparently you can no longer use double quotes within an answer. Again, this was never a problem before and there are going to be instances where this is needed. I changed it to single quotes for now, but it's not really written correctly now.

@cpliu 49518 wrote:

In v10, you can use all available question types for survey questions. I used Multiple choice one and opened it with v11. These questions have been converted to regular MC questions that require right answers. By looking at the options, there are 2 types: graded and ungraded (for survey). Ungraded has only short answer, eassy, and Likert. So if it's MC, it's graded. I have to switch back to v10 to do that. Is there a way to do simple ungraded MC questions in v11?

The other thing I noticed is that essay questions can be changed to fill-in-the-blank. Probably it does not allow you to change a ungraded question to graded question. Again, I have to open it with v10 to do that.

You can indeed use all available question types for survey questions. The key to doing this is to ensure that the questions are on pages that are actually inside of a survey. To do this, first add a survey to your title (select Survey from the Test & Survey) ribbon. Then, select a page within the survey (or add a new page to the survey), and add your question (select a question type from the Question icon). Within the Question Creator, you'll notice that the "Correct" element of the question is disabled. You should be able to drag any existing questions into the survey too. When you choose to Edit Question (from the question's Properties ribbon), you'll be able to see that the question no longer has a correct answer designation.

Hope this helps!

@ssneg 49483 wrote:

After opening a title made in Lectora X in the new Lectora 11, all superscript texts became normal in-line texts, but smaller. Font property shows the same font. Making them superscript again has no effect.

Had to delete, re-type, re-superscript all of them one by one.

Hi ssneg,

I'm Trying to recreate your issue here internally with no success. Do you have an old title available, with some examples of the superscript that is being converted? If so zip the title and send it to support@trivantis.com with attn: Andrew Gaudet in the subject line.

Thanks,

Andrew

I all my files that I open with Lectora 11 the test "Behavior" is defaulting to "show feedback for each question". I do not want feedback. I UNCHECK - then save, when I reopen - this box is checked again. Now I get feedback pop ups on all my questions and cannot get rid of them - it puts it by default on every question. Has anyone else experienced this or am I losing it?

I noticed that when I browse for an image to add to my title, it defaults to whatever folder I last browsed through with Lectora, but this is often the wrong title. In Lectora X, if I opened a title, it would default to the images within that title. Not sure if this is a setting I can change or if the program is different. It was more convenient before.

Hello,

I have recently updated to Lectora V 11 and am experiencing problems publishing a title to HTML. I have created a course using Lectora V 11 and was able to publish to HTML with no problems. All images, texts, variables and actions worked fine. However, when I edited a course that I created in Lectora V X.6 and published it using Lectora V 11 many problems occured. Many images, texts, variables and actions do not appear or work at all.

I have tried this with 3 separate courses now with the same results. Courses created in version X.6 work fine. However, when I publish the course in version 11 the problems begin. Has anyone else experienced this problem and no the fix?

Already submitted a support case to Lectora and received a reply that X.6 is compatible with V11 but that does not seem to be the case on my end. Luckily I still have my verison 10 install CD so I will re-install it on my computer and hope that the .awt file has not been corrupted.

@ssneg 49628 wrote:

Try this solution (editing the .awt directly) - http://lectora.com/forum/showthread.php?t=14093

Yes the default behavior for Tests are "Show Feedback for Each Question" is checked - cannot save unchecked. If you have any text in the feedback column, as I did because I imported a CSV file which put ",,," in some of the feedback. Then some questions would give the user those questions.

THE RESULTING SOLUTION: Just have to ensure that all your feedback display boxes are BLANK - test still has "show feedback for each question" as I cannot get this to save UNCHECKED, and each question has "Enable Feedback" checked as I cannot get this to save UNCHECKED. What is really weird is that some of the questions do stay unchecked eg. 5 out of 25 questions will maintain unchecked status, but there seems to be no pattern to troubleshoot and random.

I have sent a call into support but I think they are soooo busy, no answer. I appreciate your help but I was unable to find the command for the test in the notepad text. Must be abreviated or something, or that is the problem is it is not registering that command in the code, they forgot it or something.

P.S. Also noticed if you have double quotes in an answer on a question, will not register correctly

also noticed the TABLE OF CONTENTS - defaults to all pages and chapters - good news is once corrected it saves this condition.

also FLV seems to have been removed, so all my old courses work but if I update have to change to MP3

New SNAGIT - does not do rounded corners or shapes, that sucks

New Camtasia - does not do .SWF files, that also sucks

There are quite a few good things, but this removing of two very important components, I can say I am not very impressed with TECHSMITH at all, I think they are focusing too much on marketing and less on customer satisfaction and needs as they update.

@mgilbert 49626 wrote:

I all my files that I open with Lectora 11 the test "Behavior" is defaulting to "show feedback for each question". I do not want feedback. I UNCHECK - then save, when I reopen - this box is checked again. Now I get feedback pop ups on all my questions and cannot get rid of them - it puts it by default on every question. Has anyone else experienced this or am I losing it?

I'm sure you're not losing it. Or I'm losing it too. It just seems that the Edit Feedback window for questions in the new version of Lectora does not work as expected. Changes/settings are not saved, and it always reverts back to the "default behavior" as you described.

Maybe if people share other issues they are having with the Edit Feedback window (or anything in the Edit Question window) we'll get a fix and a patch for it, shortly!

I'm not sure if I am on 11.1 - how can I check?

And if I'm not, who should I contact to get the update?

Thanks Laura.

Has anyone else experience the issue with question(s) disappearing after publishing to SCORM and uploading them to Saba LMS with Version 11.2?

ONLY the question(s) on the page disappear. Graphics that are included on the page are not affected.

Not only have I, but my colleague has experienced the same issue. We didn't have this issue in 11 or 11.1.

The only way I knew how to fix it was reinstall Version 11 software without updates. It fixed it.

I'm having the same problem with SABA and 11.2 - Grrrr... but it's nice to know that I have company. I'll reinstall version 11, thanks for the information. But a solution but a work-around. I hope it does work for me.

@Pixel 51034 wrote:

Interesting , I didn't initially notice that they had removed the delete option box on publish. That's annoying. So if you do remove it via the resources tab it's removed in the publish files but does stay in your source media/images folder.

It's interesting to note though after doing this if you then open the course again , the resource tab doesn't list the item as unused nor list it in the resources at all, even though it's still in the source folder. I guess it's reading that you did delete from the title but not from the source images folder, not very helpful.

I was able to delete the extra resource file from the source images folder by just going into the folder and hitting delete. I didn't have to do those extra steps (export/zip etc.).

You could also just save a copy of the title in a new folder. It will only copy the resources actually used in the title. You can then delete the old folder. This is assuming you don't keep other things you need in your title folders.

It works perfectly now!!:D

Is this the issue with test questions not showing up in IE? Because we were having a lot of people saying they couldn't see test questions and then realized it was because they had compatibility mode turned on. It can be forced off by adding this code as a Meta tag:

[/CODE][CODE][/CODE]

I have an action when a radio button is selected in a quiz it then shows an arrow and text saying "Click to submit answer". I used to be able to create 1 and then copy and pasted it to each radio button. However in Lectora 11 I have to recreate it each time, which can mean about 100 times.

@benpitman 59678 wrote:

What does it do when publishd to HTML on your desktop? That should be your first test as many things work differently in HTML than run mode.

It does the same as in reviewlink.

I'm having problems with quizzes. I use version 11.3.1. Here's what's going on:

Problem 1: The test works fine in edit/run mode but the published HTML or reviewlink version scores 0% even when all the answers are correct.

Problem 2: The test is scores 100% but shows some of my answers are wrong.

Problem 3: Sometimes the score and the pass/fail status does not show up on the customized results page.

Problem 4: The status stays as Failed even when I get 100%.

@benpitman 59682 wrote:

I have not had such problems. Sounds like there are errors that Lectora is not catching or something else is wrong. If you want, I would be glad to take a look. Copy the folder, delete most of the content and leave the test. Open the resources manager and get rid of any unused objects. Then File tab > Export > Zip and send that to the below email addr.

I sent the file. Thanks.

@timk 59894 wrote:

Make sure you "include title manager frame" in the publishing options. Although it can be unchecked if the test is not randomized, the test won't be processed properly without it.

Tim

In addition to the above, I've noticed in 11.2a if you have a test that consists of several 'sections', each one randomised, if you don't have the final section selected as 'randomised' it will not process the quiz and you will get 0% result.

To get around this I've simply made my final section randomised with the exact number of pages as the actual question.