I'm posting the resolution in case anyone has this problem in the future. Trivantis support fixed the problem by telling me to add a .1s delay to the start of the video in order to give it enough time to load on the web server. It worked like a charm. Thanks for all of the suggestions!I'm posting the resolution in case anyone has this problem in the future. Trivantis support fixed the problem by telling me to add a .1s delay to the start of the video in order to give it enough time to load on the web server. It worked like a charm. Thanks for all of the suggestions!
