Pop-up Window Closes When Clicking Mailto (Email) Link
June 11, 2012 12:00 AM
We have a course that uses an email link for contacting the help group if the user experiences technical difficulties. The link is included on the first page of the course and also on the help page, which we have opening as a smaller pop-up window from a button in the main interface.
The email link works fine from any page within the main course window. But once we open that help pop-up window, the link no longer works. In fact, it closes the help pop-up when it's clicked.
We've tried using the MailTo action and also just a regular GoTo Web Page with a mailto: link. Both do exactly the same thing from that pop-up window.
We also tried setting the GoTo link to open in a new window. That at least works as far as starting the email draft, but it also opens a blank browser window, which we typically try to avoid since it's messy.
This has never been a problem in the past, but we recently upgraded to both Windows 7 and a new version of Lectora: Enterprise X.6. The browser we're using is Internet Explorer 8.
Discussion (4)
I have the same problem...I'm guessing thousands of people are having the same problem. This is completely unacceptable for a bug like this still not being resolved by Trivantis. Not very professional considering how expensive the software is.
We just received Lectora 11, and I haven't had an opportunity yet to test whether the issue has been resolved.
Has this ever been resolved? It's been years since the first posting and I'm still having the same issue with Lectora 11 (w/Win 7, IE 8)
Lectora 11. Course on LMS. Mailto link closes the whole course when it opens the learner's mail client. Mailto is config'ed for Open in New Window. What to do?
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