MP4s not playing on Moodle LMS

I'm using mp4s in moodle 3.0 and they play without any issues. Do you use different skins for the different videos?

Can you share one of the videos that don't play? I could test it in moodle to see if it plays.

and which version of Lectora do you use? - above or below 16.1?

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Are you using one of the players provided within Lectora or a custom one?

Lectora 12 uses JW Player, which normally uses flash to play videos. You can try to use this:

http://community.trivantis.com/shared-content/use-html-5-media/

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I'm using Lectora 12.1.4.

I import them normally. No skins. It's standard.

Here is a download link of the scorm files

https://www.dropbox.com/s/ff41bamko98l1wn/ABC_BLSS.zip?dl=0undefined

Thanks so much. How do I use it? I still have so much to learn...

Click on "Download Lectora file". What you'll get is a Lectora Library Object (.awo). Select an element on title level and drop the file onto the page. It will reveal an HTML extension with code that is supposed to force the player to prefer HTML 5 video before the flash player.

Sorry, I'm not exactly sure whether it will solve the issue...

Tim

"What puzzles me is that some of the mp4s work and some don’t." - How are you encoding the MP4's?

"It gives the error message Plugin not supported." - Is 'Plugin not supported' the only thing it says? Can you be more specific, maybe include a screenshot?

Because you mentioned that some video's work and some do not, I think your best bet is to re-encode the video with something like Freemake Video Converter (FREE). Just use caution while installing it so you don't accidentally install all the bloatware included in the installation process (because the program is free). I have never had an issue in Lectora with a video encoded with Freemake.

By the way, JWPlayers default rendering mode is html5.

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Hi Tim,

They finally tested it and it still doesn't work. I don't know what else can be done. Any other ideas?

Hi Adriana,

You have to make sure flash aint used when playing video. If i can help by changing a Lectora file and show you how to.. i gladly will.

Regards,

Math

Hi Math,

I have spend hours trying to figure out how to do that. It would be great if you can show me, if it works, then I don't have to convert all those mp4s again. Please take note that I do not have the latest Lectora. I’m using Lectora 12.1.4.

I dont use version 12 myself, but do have version 11 and before. If i got some time i create a sample you can use to test, and if that works use the same approach on your videos.

Regards,

Math

Thank you. I'm going to add a button with a link to YouTube in the meantime and see if that can be a temporary solution.

Thanks so much, I will try doing the mp4s differently. I did not do it originally, so not sure how the previous person did it. When I come right I will let everyone know what worked and possibly what the issue was.