Importing video

I am attempting to import a video file into a project. I have followed all the help content, imported the video and all I get is a frame line. Changing to run mode does not bring up the video. I can change the x and y axis, but the size is grayed out. I have tried to import several times, but get the same result. Is there something that I should be doing that I am not?thanks for any help you can give me.

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