Audio .flv files not playing when published to single-file executable
July 14, 2009 12:00 AM
This does look like an issue within Lectora and I will see that support looks into the issue. As for contacting support, you can do so via email or by phone. When you call if all support technicians are assisting other clients, simply leave a voice message and they will return your call in the order for which it was received. They do not have a hold system where the user waits for a technician to become available because calls can last anywhere from 5 minutes to well over an hour, therefore they believe clients would be more upset sitting on the phone waiting for an hour or even longer, depending on the number of callers ahead of you. As for the Lounge sending you a reply when someone posts a message, as long as you have entered a valid email address in your user profile and have subscribed to that specific topic, you should receive an email anytime someone posts something to that topic.
-Larry
kayjax: You don't have the compression tab when publishing to single file executable. I'm having this same problem and have yet to figure it out. I have some animations with audio that I created in flash, then converted the .swf to .flv and embedded in Lectora. I just used the available Lectora navigation skin they provide. It plays and sounds fine when published to everything but executable. WHen I view the .exe it's just a blank page. I tried calling Trivantis Tech support but they don't answer. I don't even get to hold, I just have to leave a message. If you figure this out please email me at tomj.wilson@fiserv.com. I don't think this new lounge sends emails when people reply (Why? I don't know). Thanks.
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