ReviewLink deletes inactive reviewers?
September 5, 2017 12:00 AM
Hi,
I have sent an invitation to one of our clients 6 days ago. Yesterday evening he wrote to me that he can't log in. I checked and his account was no longer on the site, nor the account of one of his colleagues. However, another colleague of him posted a comment 2 days after he got the invitation, and his account was still there.
Is there a time limit for a reviewer to log in for the first time after getting the first invitation? Or if not, what else could have been the problem?
Thanks!
Discussion (1)
We were experiencing a similar problem: an account was created for a user and if it was not logged into, it went away. Sometimes within 48 hours, other times it can sit there for a week and nothing happens. It seems arbitrary as to how/when accounts get removed. There is definitely a correlation between when an account not being initially logged into and being deleted, but I can't say what it is.
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