Name on Certificate

I've been looking on the disk I brought back from training trying to figure out how to get the certificate to print. On the disk in the "normal state image" there is a choice to view and print certificate. On my document there is only the option to view the certificate. What did I do wrong? I've been looking on the disk I brought back from training trying to figure out how to get the certificate to print. On the disk in the "normal state image" there is a choice to view and print certificate. On my document there is only the option to view the certificate. What did I do wrong?