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LMS upload error and extra characters

@cdandridge-1252

October 23, 2019 12:00 AM

Hello all.

Our client is having a problem uploading a couple of scorm packages to their LMS. When uploading they are seeing special characters in the web address: ..\

Does anyone know the possible cause and fix for this? See the attached screenshots. When deleting the characters it loads properly however I am not sure if it is an error on their side or mine. Has anyone ever seen this before?

Currently using Lectora 18 on windows 10

Thanks for any insight.

manual_URL_edit_remove_extra_characters.pngcourse_au_file_with_extra_characters.png

Discussion (4)

@[Deleted User]4 October 23, 2019 12:00 AM

These seem to be appended by the LMS on uploaded nowhere in our published files do I see "..\a001Index.html".

Normally "..\" is a reference to a relative path.

@cdandridge-1252 Author October 23, 2019 12:00 AM

Thanks Jonattan.

Any ideas on why this would happen on some files and not others? They state that 2 out of the 5 zip files sent are not working and have this issue. Any ideas of what they can do to avoid having to delete the added character each time they upload?

@carlfink October 24, 2019 12:00 AM

You aren't by any chance storing the Lectora project on a networked drive? Trivantis doesn't support that, the files must be on local storage to get a consistent result.

@cdandridge-1252 Author October 24, 2019 12:00 AM

This is helpful. I'm not sure where the files are being held after I send. I shall check.

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Chauncey Dandridge

@cdandridge-1252

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