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Issue with Tails on Call Out Word Balloons

@amansfield8753

September 18, 2019 12:00 AM

Yesterday, I updated my version of Lectora to 18.2. Initially I tried to run the update by clicking on the question mark in the upper left hand corner and clicking "Check for Updates". When I did this the update wouldn't load so I downloaded 18.2 from https://www.trivantis.com/service-pack-downloads/. Launched it, installed it, and everything looked normal.

When I opened one the files I am currently working on, I noticed that the tail on many of my Call Out Word Balloons were no longer pointing at my on screen characters. I can adjust the tails with the yellow handle to stick out of the bottom and right side of the Call Out Word Balloons but if I try move the tail to the top of the bubble or the left, Lectora won't allow me to do this and instead inverses the tail to cut a shape out of the Call Out Word Balloons. I've attached a picture of this with this post.

Has anyone else ran into this issue before and if you have how did you solve it?

Thank you,

Anthony

Call-Out-Tails.png

Discussion (7)

@wheels September 18, 2019 12:00 AM

We are looking into the call out tails issue.

The updater may be waiting to download the files because a program is running. We will fix this in the next maintenance.

@wheels September 18, 2019 12:00 AM

We have confirmed this is an issue and are working on a maintenance patch. We are working to QA and release this ASAP.

@amansfield8753 Author September 19, 2019 12:00 AM

Thank you Joe for looking into this and working on a maintenance patch for it. Will this patch automatically update Lectora or will I need to manually install another update? Also once the patch is ready how will Trivantis announce this to users?

@tea September 23, 2019 12:00 AM

Hi Anthony, the patch will not be automatically updated, you'll have to run the downloaded install.

@amansfield8753 Author September 26, 2019 12:00 AM

Joe, thank you for the update and support information.

@amansfield8753 Author September 26, 2019 12:00 AM

Hello,

Is there an estimated release date for the patch? I have some older courses that I need to update, but I am trying to avoid working on them until the patch is ready so that I don't have to edit multiple speech balloons.

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Thank you,

Anthony

@wheels September 26, 2019 12:00 AM

Hi Anthony (@amansfield8753) we are targeting 10/4 if you need something sooner please do reach out to support. Support might have some other options and will keep you up to date on when fixes will be available.

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