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Import PPT

April 15, 2016 12:00 AM

Hello, I am a new online user. Trying to upload a PPT but not having any luck, I'm prompted to select image types, etc., and I see 'upload completed' but then the progress bar keeps updating over and over. The process never ends. Using Safari.

Thank you!

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Discussion (6)

@jvalley4735 April 18, 2016 12:00 AM

I just talked to our developers and there was a known issue for a short time on Friday where the process of importing a PowerPoint was effected. If you try again, you should be successful.

@jvalley4735 April 18, 2016 12:00 AM

Can you share your PowerPoint so I can try testing it on my machine? Have you tried using Chrome?

@mbuck4119 Author April 19, 2016 12:00 AM

Thank you.

@jvalley4735 June 2, 2016 12:00 AM

Hey @dmurray8545 ! The Respository Error can be triggered for a couple different reasons. To pin point a reason you'd probably get the quickest resolution by submitting a support ticket either to support@trivantis.com or by selecting the button on the right hand side of the screen under the active members list.

@dmurray8545 June 2, 2016 12:00 AM

Hello there, I am having a similar problem, the only difference is I get the Upload Complete message, then a further message in red stating "Repository Error". I tried at some point last week and again today and still no luck.

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I have tried using Chrome and IE8 with no luck.

@dmurray8545 June 3, 2016 12:00 AM

Thanks !

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Import PPT

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maureen buck

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