Check to make sure that they only have one Java plug-in enabled in the browser (In IE, under tools/internet options/advanced). When one plug-in is selected, the other plug-in should not have any of its options checked. If you Microsoft VM checked, for instance, than make sure that the option to use Sun Java is unchecked. If both are enabled, it could cause IE to hang up since the browser can only have one plug-in loaded at a time.Check to make sure that they only have one Java plug-in enabled in the browser (In IE, under tools/internet options/advanced). When one plug-in is selected, the other plug-in should not have any of its options checked. If you Microsoft VM checked, for instance, than make sure that the option to use Sun Java is unchecked. If both are enabled, it could cause IE to hang up since the browser can only have one plug-in loaded at a time.