Hi all,
Have you tried clearing the Temp folder/browser cache? That's the best way to make sure entries are cleared. If this does not work, I would contact Snap! support to dig a little deeper into the issue.
You can either call 866-852-6700 or fill out a support form here: http://rapid-e-learning.lectora.com/Contact-SNAP-by-Lectora-Support
- Molly